SHIPPING / RETURNS
What is your shipping policy?
We ship Worldwide! FREE SHIPPING on orders $75 or more to USA. Every order is printed on-demand. Please allow 2 to 7 days for your item(s) to be made before shipment. After your item(s) have been processed, you will receive a tracking code and approximate shipping times are as follows:
United States: Avg. 2 - 5 business days (after fulfillment).
Canada: Avg. 7 - 10 business days (after fulfillment). United Kingdom: Avg. 7 - 14 business days (after fulfillment). Australia: Avg. 14 - 20 business days (after fulfillment). Rest of the world: Avg. 15 - 25 business days (after fulfillment). [Areas outside the USA may vary.]
How much does shipping cost?
All USA orders of $75 or more are automatically eligible for free shipping. All other orders are subject to shipping charges. Our shipping costs are typically low and are calculated by these factors:
- The total weight of your order.
- Where your order is being sent to.
- How quickly you want to receive your order.
To find out exactly how much shipping might cost you, add a product to your cart and start the checkout process. Enter your shipping address and a rate will be calculated for you. You can then decide if you want to continue checking out.
What is your return policy?
If you are in need of an exchange or return, please contact firstname.lastname@example.org first to confirm the appropriate action to take.
Our policy lasts 30 days. If 30 days have gone by since the original purchase date, unfortunately we cannot offer you a return or exchange. Exchanges for a new size can be made once upon request. Returns or refunds can only be issued if you received wrong or damaged items.
To be eligible for a return or exchange, your item must be unused and in the same condition that you received it. Please contact us (email: email@example.com) for instruction on how to begin your refund or exchange. Shipping costs are non-refundable. If you receive a refund, the cost of shipping will be deducted from your refund.
All orders of sale items are final.
Can I modify my order after it's been placed?
If you need to modify your order, please contact us ASAP (within 24 hours) after placing it. We'll do our best to help with your order, but if it has been shipped out already, it can not be modified.
How are your products made?
BiciBaby - BiciBabe - BiciBro clothes are printed on demand using DTG (Direct-to-Garment) printing. This means your item(s) are made once they are ordered and are fufilled by our printing partner. Our jerseys are hand made in-house using HTV (Heat-transfer-vynl) printing on 100% polyester jerseys.
What materials are used in your products?
Our BiciBaby - BiciBabe -BiciBro clothes are made using high quality and well fitting pieces, either 100% cotton or cotton blend depending on the color. Our clothing designs are printed using DTG (Direct-to-Garment) technology. Our jersey designs are cut, printed, and pressed using high quality HTV (Heat-Transfer-Vynl) to ensure a long life and multiple washes.
Can you do custom designs?
For all custom design inquiries, please email us at firstname.lastname@example.org. Please include your name, contact phone number, and a description of your request.